Gift Exchange

Welcome to simple, discreet, and easy gift exchanges…

Please find the order number printed on the invoice included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and Digital Gift Card.

Not a Gift?

How it Works

Initiate A Return

Select the gifted items you'd like to return!

Ship Your Gift Back

Use the provided UPS return shipping label to send your gift back to us within two weeks.

Receive Your Digital Gift Card

Once we process your return, we'll send you a gift code to use towards your next purchase!

Common Questions

What information do I need to return my gifted items?

All you'll need is the order number (provided on your enclosed invoice), as well as the delivery address zipcode!

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications regarding this process whatsoever.

When will I receive my gift card?

Returns take about a week to reach us and are processed within 5-7 business days once received. We'll email you your digital gift card as soon as your return is processed!

How much time do I get to return the items?

It is best if you drop your item(s) with UPS as soon as possible, but returns will need to be shipped back within two weeks of downloading your return label. The sooner we get your return, the sooner you get your gift card!

Have any other questions?

Feel free to reach out to us at hello@vrai.com

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